Your questions answered

Welcome to House Of Lumi, your premier destination for luxurious tanning products in the East Riding of Yorkshire, United Kingdom. We pride ourselves on offering a beautiful range of products with a touch of pink and gold elegance. Here, you'll find answers to some of the most common questions about our products and services, ensuring a smooth and delightful shopping experience.

Frequently asked questions

At House Of Lumi, we are dedicated to providing you with the best tanning experience possible. We understand you might have questions, so we've gathered the most important ones here to help you. Our commitment to quality and customer satisfaction is at the heart of everything we do.

What is your refund and exchange policy?

Due to the nature of the products we do not accept refunds or exchanges once an order has been dispatched. Please contact us within 24 hours of receiving your order if the product is wrong or damaged. 

What are your delivery options?

We offer convenient delivery services across the United Kingdom. Standard delivery usually takes 2-3 business days. For local customers in East Riding, we also provide a pick-up option. You can select your preferred method at checkout. Shipping costs will be calculated based on your location and order size.

How do I get in contact with House Of Lumi?

Email us at info@house-of-lumi.co.uk

Discover your perfect glow

Ready to experience the radiant beauty of House Of Lumi tanning products? Explore our full range and find the perfect product to enhance your natural glow.